Frequent answers to your questions

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express and Discover. Or you can pay using your PayPal balance if you have an PayPal account.


Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number. PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.


Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a payPal account


Where to buy the filling to stuff my pouf ?

I trying to update these useful links that sell filling. Please share with us your local shops and help other customers.


* USA and Canada

* UK


* Portugal and Spain

- At Leroy Merlin


* Australia

How much filling I need to stuff my pouf?

The amount of fill depends how much you want more or less firmness. I usually use shredded foam or polystyrene beans that is more firm to extra seating.

For floor cushions
- 40 cm diameter (16" D) -0,500 Kg -16 oz -1 Lbs of foam or 1 cub feet of polystyrene beans filler
- 50 cm diameter (20" D) -1,000 Kg - 35 oz -2 Lbs of foam or 2 cub feet of polystyrene beans filler
- 60 cm diameter (24" D) -1,500 Kg - 53 oz -3 Lbs of foam or 2,5 cub feet of polystyrene beans filler

For ottoman poufs
- 50 cm diameter x 30 cm high (20" D x 12"H) -1.500 Kg -53 oz -3 Lbs of foam or 4 cub feet of polystyrene beans
- 40 cm diameter x 40 cm high (16" D x 16"H) -1.500 Kg -53 oz -3 Lbs of foam or 4 cub feet of polystyrene beans
- 50 cm diameter x 40 cm high (20" D x 16"H) -2.000 Kg/2,500 Kg -71/88 oz -4/5 Lbs of foam or 5 cub feet of polystyrene beans


Item Details:

-  All my items are 100% handmade so slight differences are expected. Dimensions/sizing are approximated and depend on the nature of the yarn
- The colors may vary due to the monitor settings, daylight photographing, etc

- Poufs and bean bags are shipped unstuffed for light weight and cheapiest shipping cost.

- We work with high quality materials, recycled and eco friendly yarns like: T-shirt yarn that changing every day. Colors, thickness and texture may vary from images listed. I always try update the colors picture on each list.

RibbonXL yarn is an cotton produced yarn, bulky and very soft yarn that makes comfy items

Processing Order Time

- The time I need to prepare an order for shipping varies:

* items ready to ship usually takes 3/5 days
* items made to order and custom orders varies so for details, see individual items.


Gift wrapping and packaging

- We ship our items in a beautiful non woven bag that you can re-use or in a paper bag. If you want a special gift wrapping with a card note please let me know.


Care instructions

All items are shipped with a care tag that you should keep it to consulting whenever you need.
Contact me if you need help for any reason, I will do my best to advice you.



Custom and personalised orders

I will be glad to work with you in a special item. Please do not hesitate to contact me with your questions.
Custom orders are final!